FAQs - Frequently Asked Questions

Q1: What are your payment methods?
A1:We accept all major credit cards and process payments via PayPall

Q2: How do I choose the right size?
A2: size fit is described on each product. All sizes measurements correspond with this chart for women's swimwear sizes

size-chart-pascale-swim.png

If you unsure or still have questions, please contact customer services by 647-930-6903 or email us now

Men's Swimwear Sizes:

size-chart-mens-pascale.png

Q3: How can I check my order status?
A3:All orders will be shipped within 24-48 hours, with email notifications send out on completion of shipment. We provide the waybill that allows you to track the order via the selected courier. 

Q4: Can I edit my order after it has been confirmed?
A4:Orders that are pending can be changed or canceled without penalty. Once your order has been processed any changes made to your order will be subject to a $25 cancellation fee. Confirmed special orders and orders that have been shipped are subject to a cancellation fee of up to 50%. 


Q5: Is there a discount for sales items?
A5:Yes, from time to time there are no additional discounts for sales items. All Sales are final and cannot be returned.  

Q6:How can I contact customer service?
A6:You can send us an e-mail by clicking on the Contact Us menu at the top of the website, or leave a message on our mail box  1-647-930-6903, or chat live with us by clicking on the Live Help icon at the top of any page. Our hours of operations from 8am to 4:30pm Eastern time. 

Q7:What are your shipment methods?
A7: We ship orders worldwide via Canada Post and/or UPS, special arrangements could be made for shipment with FedEx. The shipment method could be selected at the time of placing the order. Read More here


Q8:What is your return policy?
A8: All merchandise compliant with the Return Policy could be returned within 30 days. Read More here

Q9:Is my payment transaction secure?
A9:You can shop at www.maisonpascale.com and process online payments with confidence. La Maison De Pascale is partnered with the leading payment providers to offer safe and secure credit card and electronic payment facilities for our customers. Our partners adhere to strict industry standards for payment processing. All information collected from our customers is encrypted and secure.The connection to www.maisonpascale.com is encrypted with 256-bit encryption and uses TLS 1.0. The connection is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.
All payment transactions are in compliance with the Payment Card Industry (PCI) Data Security Standard.